Dear Forums members,
I tried to reach PS Audio over their Product Support page but didn’t get an answer for a while. I am 100% sure that something went wrong, there’s a catch, maybe I did something wrong while filling out the form etc. PS Audio was always helpful with everything I needed as a customer so I don’t know, once in a while things like this happens. No problem.
I wanted to see if any forum member can help me on an issue of mine.
Last month, I purchased a DS DSD DAC and was blown away with the sound. So I tried to buy the matching transport and learned that it is discontinued. I started reaching dealers to find one in stocks. I found a PWT in a dealer by chance. It was a DEMO unit. He gave me a good deal and I bought it. I am AMAZED by the sound of it. Not a single complaint.
But the screen have a horizontal dashed line. I’ll try to post photos if I can. I am not giving the unit back to the dealer for a refund since I tried so hard to find it and I love the sound.
Do you know how to fix this problem? Do I need a screen replacement? I looked inside the box. Changing the screen seems pretty easy if I had the screen.
With love and respect,