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PWT Screen Problem - Horizontal Line

Audio Components Transports
#1

Dear Forums members,

I tried to reach PS Audio over their Product Support page but didn’t get an answer for a while. I am 100% sure that something went wrong, there’s a catch, maybe I did something wrong while filling out the form etc. PS Audio was always helpful with everything I needed as a customer so I don’t know, once in a while things like this happens. No problem.

I wanted to see if any forum member can help me on an issue of mine.

Last month, I purchased a DS DSD DAC and was blown away with the sound. So I tried to buy the matching transport and learned that it is discontinued. I started reaching dealers to find one in stocks. I found a PWT in a dealer by chance. It was a DEMO unit. He gave me a good deal and I bought it. I am AMAZED by the sound of it. Not a single complaint.

But the screen have a horizontal dashed line. I’ll try to post photos if I can. I am not giving the unit back to the dealer for a refund since I tried so hard to find it and I love the sound.

Do you know how to fix this problem? Do I need a screen replacement? I looked inside the box. Changing the screen seems pretty easy if I had the screen.

With love and respect,

Cagdas

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#2

Welcome, parkcaka!

The best way to contact PS Audio is to call. I believe at least one of their customer service people is on vacation currently which likely slows the response.

I recall seeing this problem before, but do not recall how it was resolved.

1 Like
#3

Thanks Elk. I am sure it is something like that and eventually they will help me out. I just wanted to see if forum members know an easy solution.

I live abroad and never a fan of talking on phone if it isn’t a must. The lines are noisy and English is not my native language etc.

#4

I understand.

I suggest emailing service (sales@psaudio.com) or contacting Paul directly (Paul@psaudio.com).

#5

I watch Paul’s videos everyday. He is such a great person and a role model. I don’t want to take his time if there is a an easy solution for me.

Thanks again Elk!

With love and respect.

#6

I’m sure you probably have tried this but my screen problem was cured by turning the PWT off using the back switch and turning it back on. It took a couple attempts to clear the screen. In my case, half of the screen was off color and distorted. After a couple restarts it cleared up.

#7

Hi,

Yes I tried that. Nothing changed. It looks like just a bad screen to me. I don’t know if the screen itself is an OEM part that I can find and replace or a part that is made just for PS Audio.

#8

By the way. I LOVE the sound of it. I was sorry that I couldn’t find the matching DS Transport but this “inferior” PWT is so good, I am amazed. If the screen issue was on another device like an iPhone, TV etc I would be so pissed off but I am not with PWT because I enjoy it so much.