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PS Audio Customer Service Experience

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#1

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This could go in System Photos but wanted to highlight PS Audio’s outstanding service.

Several weeks ago I decided my gear would look so much better all in black so emailed PSA and asked if they had a black chassis for a PWT. Well TJ emailed right back that they did happen to have one and we negotiated a very fair price. Well long story somewhat shorter the chassis had some mechanical integrity issues. Then TJ indicated they had a trade in black PWT due to return in a few days. Mind you this trade had all internals replaced within the past few weeks! Well my interest was peaked to say the least. It took a bit longer than originally estimated but I now have what amounts to a nearly new PWT in black at NO COST. I literally did not pay a penny for the unit or shipping in both directions. I sent my silver PWT back on PSA’s dime for full credit on the black PWT. Wow!

Really floored at PS Audio’s commitment to customer service and a special thank you to TJ Tomasetti and his colleagues.

Thanks again guys!

19 Likes
#2

Nice looking stack and great story. Customer driven businesses will always survive and prosper.

#3

@kcleveland123
Your experience is so very heartening to hear. I am glad that you took time to share for I have nothing but praise for the staff TJ, Kevin, James and Joey whom have been super nice to me.
Chas

2 Likes
#4

+1 for the music choice. Can’t go wrong with Phil Collins-era Genesis.

2 Likes
#5

And this reissue CD from Rhino is really something. Better than I hoped. I’ll be that duffus that buys used CDs to maintain my old school disc collection. Still a holdout on streaming. Managed to add Hifi Bluetooth interface and that’s enough to determine SQ and then buy CD or vinyl LP if it’s something special. I’m a control freak for sure. And I hate computers despite being an Engineer for 35 years.

1 Like
#6

Dude.

Roon + Tidal/Qobuz has improved my musical literacy 1000-fold, and sounds reaaaaally realllly good. Can’t some of that PS Audio stuff be used as a Roon endpoint?

(That said, I’m a vinyl nut. Three Thorens tables and a Linn and shoot me if I buy another.)

1 Like
#7

Did I mention I HATE computers?

I guess the Bridge 2 can but the interface through MConnect is supposed to suck royally.

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#8

I run it off a Mac, which is more of a lifestyle appliance than a computer. :grin:

But i’ll agree with you on the customer service part. I demo’d a stellar stack, including the phono stage, and James was more than gracious when I had to send it back. Just too much stack for my space.

I just know I’m gonna buy the phono stage again, tho. It really sounded great.

#9

PS Audio’s customer service is first rate. No question about that.

3 Likes
#10

Server running roon. I hardly even think of it as a computer since I VERY rarely have to interact with it.

#11

This why I only buy audio products from the one and only - uncle paul. Their team doesn’t just make great electronics, they also treat you like family. Thanks for sharing the story.

2 Likes
#12

I’m looking forward to the experience of sending my naughty DMP Mk.1 back and receive the perfect, shiny DMP Mk.2 at NO COST. That will be worth opening a bottle of Krug Rosé…

#13

When is the Mk. 2 supposed to come out?

#14

I don’t know, I think it was mentioned somewhere that it’s release is planned for June or so… can’t find it right now, no time to search, sorry.

#15

I mostly just want to buy a used mrk 1 when the new version comes out. People must really like the original…i can’t seem to find any on the used market.

#16
#17

You know about the functional problems it has?

#18

I do not…what are some of the issues?

#19

I will probably be scolded for repeating the same things over and over, beating a dead horse, having a “vendetta” against PSA, etc etc. But I will nevertheless inform you. Just have to go now, will post later today…

#20

Yup, the new transport is in development and it will play SACD etc. It should reach beta testing in spring and release sometime this summer.