Redcloud for DirectStream Junior’s now live. It sounds a LOT better and the sometimes bothersome background noise some have heard is gone.
Go to the downloads page and download the zip file. Unzip the file, and remove all the individual files (there are 4) onto a USB stick. Make sure the USB stick is clean, formatted as FAT 32. Then follow normal instructions located here.
Once the upgrade process finishes be sure and go to the menu and scroll to the version window (last in the menu) and make sure it says Redcloud. For some reason we’ve had issues with units appearing to load but when you check nothing’s updated. If it still says Huron then it did not load.
If this happens you have a couple of options. Call us for help. Order a preformatted USB stick. Downgrade to Yale (see below) and then upgrade to Redcloud, or, try reformatting your USB stick. In some cases USB sticks that are formatted as FAT 32 work after being reformatted as FAT 32 (we don’t yet know why).
If you need help reformatting your USB stick we have a prepared a How To for you here.
If that doesn’t work, try downgrading to Yale then upgrade to Redcloud. Download Yale here. Our engineering director’s trying to figure out a way to make this foolproof so apologies to those who do have trouble. We’ll get it more foolproof soon.
If everything goes well, and it should, your version screen will display Redcloud and you’re good to go.