Looks like the Degritter Team are strong communicators with clear follow-up when an issue arises.
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Just when did this kick-in?
Your silence in other matters can not be put at the feet of USPS. As I had contacted you as requested and have had no response. I believe I have been rather patient after all since this has played out since January 13 of this year. Some of the problems I encountered preceded January, and COVID as well. I did receive my remote but no notification that it had shipped, so possibly prior to the change in automated USPS notification.
I do thank-you for taking my defective PST back as well as my P15 which continuously locked up when attached to my network via an ethernet cable. Life wold have been simpler had your team included the documents, power cords and remotes I included with my DSD DAC for repair. I understand mistakes can be made, but in my case they originated at PSA for all three recent purchases. I have not had an experience similar to this with any other audio manufacturer, or local audio retailer. At this point I am glad to say the issues are now resolved and find it unfortunate that repeatedly I had to bring it up on the Forum to get any meaningful corrective action. This goes back to a non-functional DSD DAC received in 2019, a P15 that locked up received in early October 2021, and a PST that did not withstand a 72 hour burn in and took out my DSD DAC in the process. Others may comment that they did not have issues, and that’s great. From where I stand three isolated purchases each with problems which has been my total purchasing experience with PS Audio. So my experience differs from others to a degree. A measure of a company’s integrity is how they deal with rough weather, not just fair sailing.
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Have things improved at the office? I left messages and emailed Support on February 7th…still no response.
I live in Boulder so I can bring over my transport (again) as soon as you guys are ready. I’d really like to get it fixed once and for all…thank you.
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@Paul Uhhh…your Boys shipped me a brand new remote when I sent my DSSr. to get the input board replaced on an RMA last year. WTF am I gonna do with two universal PS Audio remotes ? 
So yeah, I payed it forward for @jazzophile, As you’ve put it so many times, we are an International HiFi Family whether we own, owned, or don’t/won’t PS Audio equipment.
It’s all good Boys. Mike received the remote yesterday.
Joey G
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Well done!
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Woo Hoo! Thanks.
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Can you email me directly please?
Something somewhat related (or unrelated); My wife had to wait for a total of 5 hours on the phone for Disney customer service to make a minor change for our trip. It’s a strange world in which we living right now.
James
Have contacted you twice in the past 3 weeks regarding zone naming on my P12. The info on this in the User Manual is not very helpfu l- viz - 'The P12 has 8 total outlets in the US version, (other regions will have different amounts as outlet sizes vary). The outlets are grouped into Zones that can be personalized to fit your specific system requirements’.
Can you provide info on how to personalize these - better still add it to the ‘How to’ section in the support link on the PS Audio page?
Mike
I saw that you only wrote about the chassis of your P12. The email was directed at Mark whom I hope has addressed that. Nothing about zone naming.
I did see that you wrote last Saturday. I was out on a ski/climbing trip so I’m sorry I didn’t get back to you same day.
The zone naming needs to be done over your LAN. You need to enter the IP address into a web browser. From there it allows you to change the name to something custom.
James
Original message was sent on 2/10 with followup on 2/26.
So I need to hardwire connect the P12 to my router via a satellite and I can then access it on my Mac and make changes?
Mike
Do you mind forwarding me the email from 2/10 again? I don’t see anywhere in the email where you address the zone naming.
Yes, that is correct.
Hi @mazarine1643 ,
On the web interface, I could rename outlets which takes effect on the web interface of the P15 but not on the display screen. However, zone names (a, b, c, etc.) are fixed be that the web interface or the display screen.
Sent to your PM
Serhan
With James help, I had originally named the zones when I got the P12 and these showed up on the display. I needed to change one zone to reflect the acquisition of a new Luxman Headphone amp and had forgotten what James originally told me and could not find the relevant email. The user manual is not very helpful on this, nor on the phase tuner and MW strength. As PS Audio moves more high end with the aspen speakers, the DSD v2, etc it really needs to seriously up its game in terms of user friendly user manuals.
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Lucky you.
I have to give this a second look then!
Excellent. Thank you 