Regarding Bad Beef. These are customer feedback and support forums. To me, his tone often comes across as unsupportive to the customer. It’s important that we be able to freely express both the joys and pains of the PS Audio experience. Important to PS Audio as much as anyone.
BB’s tone seems to be defending the PS Audio team in a way that is counterproductive and unnecessary to all parties involved, and that ends up sounding condescending to the customer, without whom there would be no PS Audio.
If BB genuinely wanted to work for PS Audio, he’d do well to emulate their amazing customer service ethos instead of contradict it.
The issues expressed here are certainly experienced by a much larger swath of customers whom do not participate in the forums. Which is what makes honest feedback so valuable to PS Audio and customers around the world.