I agree - which is exactly why I went down this path. It started earlier this year with the DMP forum. It started to get regularly ugly - unproductively so. I have been a DMP owner since the beta, and still feel it is the best sounding, worst-funtioning piece of gear I’ve ever owned. But I adapted by thinking of it as a Disc Turntable - get a disc spinning, and enjoy until its over. I felt better right away. However, I completely understand feeling that a multi-kilobuck unit should function as well as a $69 player from Best Buy, and a need or preference for playing cuts.
Everyone was wondering, increasingly heatedly, how could this still be going on after two years? And I thought that perhaps there was not enough communication of the specific experiences and frustrations of the owners directly to the engineers. And that turned out to be fairly accurate. So I suggested someone should do that. Didn’t - and don’t - care if it is me. I’m a video and audio producer, not a customer service person - can you tell? ; )
So how to make that communication work better so the issues get solved - or we at least know that they are unsolvable? That’s what this is about.
This is roughly the third line of customer service. You can call PS directly, you can email them directly, and you can come on here and try to figure out who (if anyone) knows the answer to your problem, and you are going to get opinions and advice (all of which may be either good, bad or indifferent) from lots of people other than a PS Audio employee. And I defend all of your rights to do so. The Forums may or may not be the most efficient way of solving an issue however.