Is there any reason support would take more than a few weeks to respond to a request right now?
I’ve been following PS Audio for a few years, after finding the company through Paul’s YouTube videos. When a housemate wanted an affordable high end system I suggested the Sprout/ELAC package and said, while I hadn’t heart it personally, I’d consider it if I was shopping in his price range.
He followed my advice, and we were both impressed with the Sprout.
However, he ran into a problem. He tried the support form and didn’t hear back for a couple of weeks. He didn’t even get a confirmation email. Thinking the support web page might have failed to submit his request, he also sent an email about a week ago. He still hasn’t gotten anything back from PS Audio.
Does anyone know if there a support backlog due to COVID, or something else to explain the delay? I told him that one benefit to a company like PS Audio was extremely prompt, high quality, customer service, and I’m going to take responsibility if he’s not satisfied.