Touchscreen on PWD MKII Stopped Working


#1

My touchscreen has stopped responding and I’m not sure when it started. Powering on and off doesn’t help. Any ideas?

Thanks,Mike


#2

Try a hard reboot. Use the rocker switch in the back of the PWD or unplug it for 30 seconds or so.


#3

Try reloading the firmware. If that does not help it is probably a hardware issue.


#4

@dennis

How do I reload firmware if the touchscreen doesn’t work?


#5

Only the Bridge firmware can be upgraded from the touch screen. Dennis is talking about the PWD firmware. Assuming you have a Mark II, go here for the updates and instructions: http://www.psaudio.com/support/perfectwave-firmware-update/



Good luck.


#6

@stevem2



Thanks. I reloaded firmware per link instructions touchscreen still doesn’t work.


#7

Bummer. I suggest you put in for a support ticket.