Unexpected gap in "Ragtime World" - "Madonna" track

Hello,

Erwan, here.

I’m from France, I’m an audiophile and a huge fan of Octave records productions.

This week, I purchased “Ragtime World” from Octave Records, in DSD128 format.

When I was listening to the track #4 “Madonna” with my dCS Bartok, I heard what appears to be a sudden unexpected blank of about 1s on the left channel at 2:36.

I converted the dsf file to pcm, and opened it to see what the waveforms looked like: there is effectively a blank at 2:36.414 which really seems to be an issue.


How to have this solved ?

Thanks,

Erwan.

Welcome, Erwan!

Hello, Erwan. Glad to have you here.

I have both the DSD64 and the DSD256 of this album, so I took a listen for what you’ve identified. There is no problem on the DSD64 file, but there is clearly a sound gap at 2:36, as you’ve described, in the DSD256 file. So, clearly it is from some sort of production error.

I’m sure Octave will want to correct this and release a corrected download file. I suggest you contact them via their contact page and tell them about the problem.

We will all benefit from your initiative sorting this out!

Hello Rushton,

Thanks for the confirmation.

I already contacted them through support@psaudio.com on October 5 and got no news since then…

Regards,

Erwan

Thanks, Erwan. I’ve also written to them through the same address. They are a small company, and response times may be a bit slow as a result. But I know they care about delivering a high quality product.

Thanks for the help. It is fixed and awaits upload by the IT team. I’ll ask Aaron to reach out when it has been updated.

Would you mind shooting me a quick email? This way once the web team gets the new files uploaded I’ll send you an updated link. jamesh@psaudio.com

Thanks @Paul and @jamesh !
@jamesh , I’ve just sent you an email.

The files are updated on the site and we should be all set. @Erwan_Reguer and @Rushton your original link will now direct you to the new files on our servers without the channel gap. Let me know if you need time extended on the link.