I purchased a DAC II and DSD upgrade at the same time. PS Audio did the upgrade, the unit came and would not power up. I installed cables and power cord, hit the switch on the rear and pressed the logo button on the front left, nothing. I called PS Audio and spoke to Alex Paananen, he gave me an RA number and I returned the unit via fedex. After a couple of weeks I received the following email from Alex “My technician was not able to get to your unit early this week. He has had your unit on the bench today, with no problem reproduced. The unit turns on with no issues. Is there something we are missing here? The unit passed our final audio tests and is being packaged to leave with our FedEx collection today.”
What am I doing wrong? The unit returned today and still will not initialize, I am getting nothing no lights, not even a flicker? I have had several Dacs and never had a problem getting any of them to work. I do not want to waste more time sending the unit back, based on the above statement PS Audio had the unit running which makes me believe I am doing something wrong. Too much money invested for a unit that I cannot get to turn on.