Paul McGowan said Email us or call us if you need to return a product for repair. RMA stands for Return Merchandise Authorization - fancy term for a piece of paper that tells us what's being returned and why.Hello Paul,
I believed the hardware no problem, because I has test power board & digital board with on PWD of my friend, its work well. I used PWD long time & I has upgraded to Mk2, I clear it (I’m the first person used PWD in Vietnam and introduce somes my friend to use PWD, MK2, DSD with me. We loved sound PerfectWave DAC)
I think, I can’t return my PWD for repair, because the shipping cost very high & customs procedures very difficult (I’m in Vietnam).
Maybe, software or bootloader on display have problem with USB input?
I find in forum and see:
Release 2…10 01/20/12 BS
Check CPLD before XMOS to avoid resetting USB chipset on old boards (main.c) 1/4/12
Fix USB lock detect to set status to NA on old boards (dac.c) 1/4/12
Add balance setting to EEPROM. 1/6/12
(Automatic EEPROM init requires minor version change so 2.1.0 instead of 2.0.4
Add PLL_PHASE variable to keep nativeX from ticking 1/20/12
http://www.psaudio.com/forum/pwd-and-pwt-firmware-versions/pwd-firmware-release-notes/
Can you send me this software to reset my PWD? (thanhnos2112@gmail.com)
Thanks!