USB Problems (Windows)


#1

I downloaded the USB Software from the PS Audio website as described in the SPROUT Manual. When I tried to install it says USB Cable needs to be connected. It actually was but still did not install. Instruction said to disconnect and reconnect and I did, press NEXT in the install window but same message kept coming back. (Also after restarting computer a few times)

Please advise what this problem could be. I used a standard USB Cable which admittedly is a bit old. Do I need to use a specific type (Audio) USB Cable?

Thanks in advance for your help!

Best regards,
Rene


#2

I am not a Windows expert but have seen this done before, As best I remember the driver is downloaded and installed without anything needing to be connected. Once installed on your computer, you should be able to connect Sprout and select it from the list of available players. You don’t need a special USB cable, although extremely long USB cables (longer than 3 meters) may be problematic.


#3

This definitely has come up before. I had this problem with my NPC, but I am sorry to say that I can’t remember now how it got solved.


#4

Dear Paul,

Thanks for your reply but I have tried all… Just downloaded it again and cleared all my USB slots on my laptop and tried running SETUP again but the message in red pops up all the time …

"Setup requires that the device is plugged in. Please connect the device you want to install and make sure it is turned on. If your device is currently connected, please unplug and replug it."

I am a bit frustrated now because I want my SPROUT to work over USB because what I read is that the sound quality using my SPROUT over USB is much better than over Bluetooth.

Please advise.

Thanks and best regards,
Rene

PS. I am aware of the fact that you guys are APPLE Fans and I understand that. I think though that you sell to a wide range of people / users and some are of course Windows users. Maybe some of your team should get familiar with Windows as well so to serve all your clients. Just my two cents… ;-).


#5

There are many, many Windows users here. Someone will have a suggestion.

I do not recall any problem installing the USB driver for the PerfectWave Dac and the DirectStream. I do not have a Sprout to try establishing an interface with this unit.

I would go into Device Manager, make sure that the unit is not installed, uninstall if it shows up, reboot, connect the Sprout (turned on), go back into Device Manager and have it scan for hardware changes if Windows does not start installing the device driver automatically.

USB is happy with hot plug-in and your system should respond to this, or try plugging the Sprout in and turning it on for Windows to find it. Either should work.

Definitely use a standard, regular USB cable. Audiophile cables commonly muck up the connection.


#6

The ONLY Mac users in the company are me and my wife. Everyone else is a Windows user. I am just the only PS Audio person that answers emails on the weekend. Call our support line this morning and we can have someone who will gladly help you.


#7

I am using win7 64 bit ver and facing the same problem. Please follow up. Otherwise my PS Audio DAC is a display item at my home. Thanks.


#8

Please call us for help. 720.406.8946 and ask for Alex.


#9

Guys, please post back with the solution once your issue is resolved.

This will help the next person having a problem with installing the driver.


#10

Win7 said didn’t detect the DAC and didn’t install the driver. I was stopped at the 2nd screenshot of driver installation software. I tried to manual install the driver from the folder storing the driver. Win7 warned me the driver is not designed for 64bit not allowed to go further.

Previously, I was using win7 32 bit. it worked well. My question is if the driver supports 64bit win7.


#11
Alfred said Win7 said didn't detect the DAC and didn't install the driver. I was stopped at the 2nd screenshot of driver installation software. I tried to manual install the driver from the folder storing the driver. Win7 warned me the driver is not designed for 64bit not allowed to go further.

Previously, I was using win7 32 bit. it worked well. My question is if the driver supports 64bit win7.

Yes it does support 64-bit Windows 7. It needs to detect the device to verify the VID/PID.

Dennis


#12

Hi Dennis,

Is any version of PS Audio DAC using the same driver software? because I only found one driver from your website. My DAC was bought around 2-3 years ago.


#13
Alfred said Hi Dennis,

Is any version of PS Audio DAC using the same driver software? because I only found one driver from your website. My DAC was bought around 2-3 years ago.


Yes the DS DAC and PWD MK II uses the same driver.

http://www.psaudio.com/wp-content/uploads/2014/02/PSAudio-USBAudio2.0DriverLatest.zip

Dennis


#14
rtheil said Dear Paul,

Thanks for your reply but I have tried all… Just downloaded it again and cleared all my USB slots on my laptop and tried running SETUP again but the message in red pops up all the time …

"Setup requires that the device is plugged in. Please connect the device you want to install and make sure it is turned on. If your device is currently connected, please unplug and replug it."

I am a bit frustrated now because I want my SPROUT to work over USB because what I read is that the sound quality using my SPROUT over USB is much better than over Bluetooth.

Please advise.

Thanks and best regards,
Rene

PS. I am aware of the fact that you guys are APPLE Fans and I understand that. I think though that you sell to a wide range of people / users and some are of course Windows users. Maybe some of your team should get familiar with Windows as well so to serve all your clients. Just my two cents… ;-).

My PWD was error like this. I changed pc, laptop but it's not communicate with pc or laptop.

Did you fixed error?

Tks!


#15

Things to check:

is the USB port you are plugged into a USB 2.0 port? Try another port on your Laptop.

Do your Laptop signal a USB devoce has been plugged in when plugging your Sprout in? If it does not, there might be an issue with our sprout.

Dennis


#16
Dennis Kerrisk said Things to check:

is the USB port you are plugged into a USB 2.0 port? Try another port on your Laptop.

Do your Laptop signal a USB devoce has been plugged in when plugging your Sprout in? If it does not, there might be an issue with our sprout.

Dennis


I has changed many USB ports on pc, laptops but it’s not communicate.

I’m unplug all input cables & check inputs on display, I see USB input not signal (red light) like others input, I has upgraded firmware 2.9.1, 2.9.3, … & reboot PWD many times, USB input still not signal.

I think, software my DAC have problem with USB input.

How do I reset factory default?

Thanks!


#17

The only thing a Factory Reset will fix is bridge issues. Try Loading 2.4.6 firmware and see if this has any affect, if it does not, it sounds like it might be a hardware issue, if that is the case you will need to get in touch with PSaudio to set up an RMA.

Dennis


#18

I have Bridge, but I don’t understand what is “to get in touch with PSaudio to set up an RMA

Tks!


#19

If it is a hardware problem, you should call PSaudio support.

Dennis


#20

Email us or call us if you need to return a product for repair. RMA stands for Return Merchandise Authorization - fancy term for a piece of paper that tells us what’s being returned and why.