Save the buggy one for Brodric.

I’m entitled to be here because I am an owner of PS Audio products. If your experience is different to mine, and all those other people here that pay good money but receive DOA PS Audio products, that’s fine. You must be in Paul’s 99% Brigade. I’m happy to read your opinions, and I’m very happy that…

[image] TSS Two Chassis Super DAC You are a bitter person that cannot move on I have moved on. My faulty PS Audio DAC was replaced with another faulty PS Audio DAC which was replaced with an Esoteric, which works perfectly. My faulty PS Audio “last disc player I ever needed to own” was also re…

As PSA I’d create a „bad customer experience thread“ to which all posts with such experiences are generally moved if not initially created there. This would enable people to post there if needed, it would keep the other threads clean of it and it would show if very few people post about the same (b…

[image] TSS Two Chassis Super DAC But what struck me as being missing is the bell that should get rung when a customer problem gets fixed. “The staff would have to wear ear defenders”…

Most of us experinced the best customer service ever here.

That’s right. But it should be far more preferable that a reality exists where customers have no need to seek out service in the first place. Esoteric haven’t heard a whimper out of me since I bought any of their products.

Fair question…but I think the difference is, bad experience usually needs clarifying conversation (if it’s not long ago and case finished with just personal need of replying in anger). Both, the scenario before and in brackets is better served in a separate thread imo. Good experience is mostly just…

Various experience with various products

Everything Else

Dirk April 24, 2019, 9:25pm 19

“The staff would have to wear ear defenders”…

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Various experience with various products

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