@JeremyBe
I noticed that the XLR cable was a little hard to insert into one of my M700s when I was first setting them up, but didn’t think much of it. But now that I’m trying to switch XLR cables, it won’t come out. Seriously, it’s really stuck. The release mechanism is not working properly.
You are pressing the release button, right?
Lol, of course. The problem is the button doesn’t really depress. One M700 is fine, the other not so much. Like I said, when I first received them, one of the two was a bit difficult to plug in.
You might have to remove the top cover and press the little tab with a sharp object, or send the unit and the cable back to us. In any case, when you get it out definitely send it to us so we can replace the jack. Please accept my apologies. What a pain in the butt.
I had this happen once (on a different piece of gear). I gently wiggled the connector in, out, around until I actually heard the release mech click. Then the release worked and it came out.
That happened to me with another manufacturer’s amplifier. Could be the XLR connector at the end of the cable was slightly too big since it too would get stuck in other components. A found a friend who’s handy with a soldering iron and replaced them with these. Problem solved. 
Uhhhg. This sucks. Since I started my hifi system, I’ve had to wiait for a replacement speaker (2 weeks down), I’ve had to ship my GCD back for repair (4 weeks down) and now this. Though, I did have a sneaking suspicion this connector would be a problem for the getgo. And shipping ain’t cheap.
Hello tensor9,
Sorry to hear that you are having this trouble.
If the XLR cable simply cannot be removed we are happy to assist you.
Please reach out to us at service@psaudio.com and we’ll be happy to assist.
Thanks,
- Jeremy
Thanks Jeremy. I’m sure we’ll get this all sorted out.
Do consumer grade devices even need locking XLR connectors? I suppose the locking type have taken over, but we don’t really need them.
You might try wiggling the connector while pushing it inward and depressing the latch button to see if it will then disengage.
Probably not, though I’d definitely go for locking power cords - those are always falling out.
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Yep, the damned thing is stuck.
I agree with this one! Power cords are by far the worst offenders.
dang.
HI tensor9,
Locking the interconnects ensure that the cable will not slip out during playback.
An intermittent signal connection can be devastating to speakers so for safety we use them.
Thanks,
- Jeremy
The chance of a “devastating” signal is greatly reduced with XLR connectors.
From Wikipedia:
The female XLR connectors are designed to first connect pin 1 (the earth pin), before the other pins make contact, when a male XLR connector is inserted. With the ground connection established before the signal lines are connected, the insertion (and removal) of XLR connectors in live equipment is possible without picking up external signals (as usually happens with, for example, RCA connectors).
While the risk is reduced, plugging in or disconnecting a live XLR connections remains bad.
Keep in mind the standard grounded power cable plug in the States is also first make/last break and you still do not want to plug a cord with a live connection into the wall or take a live connection out.
Got my amp back, and everything seems right now! Thanks so much for the quick turn around.