To this day Aesthetix has yet to even plug my Janus in for testing! WTF! Almost 2 months they have had it sitting collection dust!
As a follow up, Upscale after emailing me they will refund me 100% never did. My CC claim was also denied. I will NEVER buy again from Upscale. I added them to my blocked list on email.
I ended up with the h590, it is amazing.
I am so sorry to hear this, but with an email from upscale how can a credit card company deny this
Congrats, Iāve heard nothing but great things about it. Iām on the lookout for a used Mimas to try.
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Wow. Iām really sorry to hear that. What a horror story. Has the door shut w Upscale? If not quite yet - Iād ask nicely again and if itās a ā noā - tell them that there are people following this issue on threads on the internetā¦youād like to report a good outcome. If we canāt resolve this then Iāll have to report back on the multiple forums on how I purchased a new product from you and you would not back up any kind of warranty. Essentially threaten him that you are going to go batshit crazy on the forums. It will cost him future sales. I would certainly hesitate.
So just to clear the time line up. I returned the unit to Upscale, they refused to refund the money even after they claimed they would., so I had them ship it to Aesthetix for testing and updates which is still pending. The updates will cost me another 250.00. If I choose to do do upgrades as well then those are even more $. The whole thing stinks. Now Iām dealing with Aesthetix which said 3-4 weeks turnaround which is now almost 8 weeks and they have yet to even power it up! I sold my phono pre 10 weeks ago as well! So excuse me if I say a loud, WTF!!
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Upscale would be off my list of go toā¦ that SuX!
It IS off mine!!
I hope Aesthetix can correct my whole experience here. So far they have disappointed as well. See what happens when PSA elevates our expectations of real customer service. LOL. PSA is amazing in my experience.
Thanks! We try our best. Sorry youāre having a problem with Aesthetic. I think theyāre pretty small, probably understaffed, but really good, dedicated people.
I emailed Aesthetix twice in the last 2 weeks. I asked for an update. I have yet to get a response. On the 28th they will have had my Janus logged into their system for 2 months without even plugging it in. How long am I expected to wait. I was told they are busy building the new integrated. So I suppose once your a customer you take the seats at the way back of the bus???
If Iām being an ass please let me know, but I just want communication and respect.
I sorta wish I never bothered to buy this unitā¦
Totally infuriating, I understand. But I think their total workforce could fit in a minivan. I think there are a total of 7 of them.
That said, Jim White or someone at his direction, should be giving you and all his customers the feeling of a warm blanket after the work day is done.
I got a report friday afternoon from Aesthetix. Good news the testing, updates and upgrades I choose to do are done. Now itās burn in a retest phase. Fingers crossed it will ship back to me this week!
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Paul, still no word from Aesthetix. May 28, was the day the unit was logged into the system for updates. Not repair, updates. Almost 3 months!? All summer. Good grief. LOL
Thatās ridiculous. To further add - I wouldnāt buy from Upscale - nor would I buy this product given their warranty policy and lack of support. Hereās the bottom line - if someone wants an upgrade - and you either choose to continue to put that update at the bottom of the queue or are so inundated because of repairs or building new product - then you pass on the money or tell the customer it will be 12 weeks - your choice. Then at least expectations are set
Iāve had good experiences with Aesthetix in the past when I had my Calypso, granted I just had in in for a check-up and a faceplate change (silver to black) but all went smoothly and timelyā¦
If business is booming maybe they need to hire another tech, I know, much easier said than doneā¦
-JP
I have asked twice in 2 weeks via email for an update at leastā¦crickets. All I know is I spent good money 4 months ago for a unit I used for less than 100 hrs! I have to keep reminding myself I still own a Janus! At least I think I did? Solid service and customer respect in the USA today is few and far between with that gap widening everyday!
I am so sorry. I know they are a very small company and might be back logged but itās not an excuse not to communicate with you. Have you called them?