Agreed. 300 to 400 packages?!?! I’m interested to see what they find out.
I dropped off a box @ FedEx yesterday and was told by a staff member to add 14 days to what is typical for Ground.
I just tracked the package I dropped off yesterday. It’s going from California to Oregon and has a delivery date of 27 November.
Now I’m starting to think telling customers to add two weeks onto expected delivery (for FedEx Ground) might be an up selling strategy.
Today’s nonsense was a parcel from Florida to Toronto. I paid for two day shipping. It was on the truck for two days exclusive of airtime. I walk the dog twice a day and I see the same truck in our subdivision. The same driver goes past my house multiple times a day as I’m on a corner. The delivery was a “signature not required” drop off, so a simple stop would do it. It Finally showed up today. 2 day service became 5 days. I didn’t have the nerve to ask him about it as my next delivery would end up lost somewhere.
I was totally blown away. My new P12 was shipped on Monday & I had it Wednesday in Texas with hardly a scratch on the box.
I shipped my trade-in on a P3 back to PSA last week with a guaranteed delivery today. Lost the tracking number. Hoped it arrived on schedule.
From a story in the Wall Street Journal today:
Labor shortages this year at other FedEx sorting facilities have meant that hundreds of thousands of packages have been rerouted daily to intermediary locations that have enough workers to process them before they reach stations such as the Sunnyside facility. FedEx is hiring 90,000 workers ahead of the holidays in anticipation of more than 10% increase in shipping volume compared with last year. The company said that additional hiring, added capacity and more measures being taken have reduced the number of packages being rerouted lately.
Tired of excuses from FedEx. Doesn’t explain the company’s messed up tracking system that shows e.g. misleading delivery information, delivery delays that too often prove to be false, blah, blah, blah. As for hiring 10s of thousands of employees, that process should have started 6 months ago at least. The labor shortage is hardly new news.
So in general do we have options to exercise when ordering equipment if the level of service from the shipper is unacceptable or do we just ride it out? Some organizations do provide for shipping options at added expense. This comment is more general in nature and is not directed specifically at PS Audio.
Yes, same issue. Original delivery date two days ago. Delivery date is “now pending”. Has sat at original FedEx delivery location for 3 days. Very poor performance, even given the circumstances. Perhaps a change to UPS is in order?
My last 2 FedEx shipments, wine from California, arrived safely at the promised time. The 3 prior shipments had about 3-4 delivery changes.