Yes,
I am using a Pangea 9SE Cable! It’s super thick. I will have new unit tomorrow and thanks guys for help.
Thanks a bunch for the patience here and glad our team is getting you a new one so quickly!
I just want to say thank you to Paul and the team at PS Audio. They have already shipped me a new PS12 and it’s on the way!
Class act of a company.
Their a great bunch - as are their customers. 
Excellent you can get your replacement so quick.