I have to say I’m completely disgusted with the product and service now.
After turning on the DHCP the DAC worked wonderfully for 2 days. Then it got worse.
Now I can’t even control the volume slider on the DAC through mcontrol.
Tablet sees the DAC and can read its internal info
Tablet streams to itself just fine
DHCP is enabled and the DAC shows IP connect with a good 4.3 address
DAC is connected directly to the router and all I get is the error message
Called customer support 1st thing Tuesday morning and explained the situation. Did a reboot. Then got put on hold for a minute. When TJ came back all he says is our equipment is working perfectly, its your network.
WTF - what diagnostic test besides its powered up determines that.
Since he didn’t want to help solve the issue and it appears PS Audio can’t or will not help. I told him that I need to figure out how to get my money back. Didn’t seem to be an issue until I said, the DAC needs to go back to because I got so that I could do all this wonderful high quality streaming. Now he offered an advance replacement on the card, but it 2 days later and I’ve not gotten any tracking info on the replacement.
Hopefully Paul will see this, I’d like to know where the support is on this product. What I’m being told by TJ in your customer service department is that if it doesn’t just work we have no ability to help, no skills to help debug, or even scripts to run through to sort out root cause of the failure.
I’m dismayed and regretting my purchase.