Hello Tony, our apologies for not responding yesterday. Our crew (which is me and Patrick) are at CES and have limited time or internet connection for the next few days. We will be responding on Monday the 14th.
There are several questions we need to address since there are hundreds of configurations depending on your computer, operating system, player, etc. You probably have our support email which is
When not at conventions, we answer within 24 hours.
Here are the questions we will ask. Some may seem silly but please bare with us as not everyone is at the same level.
First, please open an account at https://bluecoastmusic.com, our newer site. There you will have a place to manage your downloads and the links won’t expire. Send us an email with your account information so that we can place your purchased link into that account.
Before downloading a second time, remove all traces of previous file downloaded. Traces left of those files will cause issues of playback for subsequent playback. Then download the file again.
Make sure you unzip the file before using your player.
If that doesn’t work, please send answers to questions below.
- computer and operating system
- player and version
- DAC and model number
Can you send a list of examples of downloads from hdtracks and acoustic sounds you have purchased? We are mostly interested to know your level of experience with DSD. HDtracks offers limited DSD downloads. FLAC and WAV are easier for most systems to understand and playback. Files size of tracks can also be an issue.
The Mahler Symphony #2 that you purchased has 2 very long tracks which have large files sizes…
I. Allegro Maestoso more than 23 minutes
V. Finale-Im Tempo des Scherzos…Chorus: “Aufersteh’n” more than 36 minutes
We have noticed that some players handle these larger tracks better than others. Publicly I won’t say which are problematic, but I will suggest that you try JRiver if redownloading and proper unzipping doesn’t work.
If anyone on this forum has ideas for Tony to try while we’re at CES, please chime in. Many of you are enjoy the Mahler #2 without issues on the Macintosh.
Looking forward to getting your music playing, Tony!
Blue Coast Records and Music