badbeef saidAnd I would take a new P20 as a direct swap for my lemon flavoured DMP (+ DSJ, because I only bought it expecting that DMP would be as promised).I’m probably alone in this, but I would take a new front panel (or new box) that has hard buttons on it, and a screen that doesn’t have to do so much…
Paul McGowan said…All I can do at this point is share with you openly and honestly all that I know. We released the product with what we believed to be a few flaws that would mostly not bother people.
We now have two options for the final rewrite. A very experienced contractor and a potential new hire. As soon as we sort those options out the rewrite begins in earnest.1. When the shiny new toy doesn't work at all mostly does bother this person.
- I thought after the eLyric experience PS Audio weren’t going to use software contractors again?
brodricj saidThe same thing occurred to me when I read Paul's post. And there's also the experience of outsourcing the Bridge firmware to Converse.2. I thought after the eLyric experience PS Audio weren’t going to use software contractors again?
Life’s about learning and that’s no different for us. We have some great programmers now on staff and building our organization.
We have always used outside programmers. Have done so with great success for years. The Russian eLyric fiasco was just that and we learned what to do and what not to do.
We’ll get it working properly as is.
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magister saidPaul,
Thank you for your honest and detailed reply above. I now feel more optimistic that I will be able to continue to enjoy my DMP. It’s also excellent news that your new director of engineering is a software guy. I think this will be a big help in future projects.
I look forward to testing the interim release of the DMP firmware.
Thank you, sir. That is much appreciated.
The recent purchase of the Direct Stream Memory Player and Dac senior for me was one of the very best audio component purchase I have made in a long , long while . Yep I have experienced a handful of screen freeze up and track hic ups however minor issues to me and so far I haven’t experienced the more problematic issues others have commented on .
I feel PS Audio have no other choice other then resolving these issues and they will ,…
I’ve been a software developer since 1981 and in that time have come behind some people who write the most disorganized code imaginable. Sometimes the code is so horrible, you don’t want to make changes, as a small change here makes a lot of things over there not work. I’ve worked on major projects that we stepped back, attempted to derive what the specifications might have been, and build a new solution from the ground up. So I can appreciate the challenges Paul notes with the DirectStream memory software, and the challenges of making updates.
I have both the DirectStream DAC & memory player, and OMG, it is by far the best sounding digital I’ve ever heard. To me, the very occasional “skip a beat” problem, only with playing SACDs is a very small thing, and doesn’t reduce my enjoyment!
Evan Rosenberg saidI have both the DirectStream DAC & memory player, and OMG, it is by far the best sounding digital I’ve ever heard. To me, the very occasional “skip a beat” problem, only with playing SACDs is a very small thing, and doesn’t reduce my enjoyment!
Amen! And lest not forget… we receive this utmost pinnacle of sonic bliss without shelling out four figures per device with each of our PS Audio gear.
I am convinced PS Audio is a company of good people with good intentions. They want to resolve these issues as much as we all want them to. With a business, there are constraints. It is a balance of, and strategic allocation of, company resources - both monetary and human. There can be no room for irresonponsibilty in this department and I desperately need them to stay in business. I cannot afford to spend $30K to attain this level of aural achievement in a optical disc transport and DAC. I have faith that all of these issues will be resolved in due time.
I don’t own a DMP and I cannot begin to understand the frustrations some owners are feeling but I have to say that Paul’s post on the previous page is one of the main reasons I plan on being a repeat PS Audio customer. It’s surprisingly refreshing to see a company as open and honest about what’s actually going on behind the scenes. There are so many “big” companies that don’t share squat about what’s happening behind the scene regarding fixes for issues with the products they sell. Some of them make you jump through hoops just to submit an issue you’re having. Then you don’t even know if that issue was even brought to an engineers attention, let alone know if a fix is coming or not.
I find it amazing that so many PS Audio employees (or contractors like Ted) actively participate and answer so many questions here on the forum. To me, post-purchase support of this caliber makes such a huge difference in product satisfaction, even if the product has issues. The very fact that we know the issues are acknowledged, confirmed and are being worked on can be extremely relieving when it comes to calming frustration and I hope PS Audio continues to operate this way. A lot of companies treat their customer base as if they were idiots who don’t know what they’re talking about when it comes to issues. PS Audio respects their customers a lot more and in return I respect the company more.
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Jeff of Arabica said…I am convinced PS Audio is a company of good people with good intentions. …
+1. Sharing the love around, and not just on this one day of the year.
i like reading Paul’s Posts. I like reading Ted’s posts. I like reading the wider PS Community family posts.
Thanks, guys!
I completely agree with Seegs108. I’ve been around here long enough to know that PSA is a great company in so many ways. I have posted a couple of times about my frustrations with the DMP but have never doubted that they truly want to fix the issues. There are very few companies with which I would be willing to wait so long.
I was initially a beta tester, but I returned my unit because there were so many reported problems regarding the software controlling the unit.
I have just received an e-mail from the Music Room offering to sell me a brand-new DSMP for $2,000 if I returned the PWT that I previously purchased from them. Why are they selling a DSMP for such a bargain price? Is it related to the fact that PS Audio has not solved the software problems that prevent the DSMP from being a reliably functioning product?
Jeff Mann.
I don’t doubt PS Audio’s good intentions but I can’t help feeling that this has not been given the priority that it needs.
You’re right and it’s not something any of us are happy about. And it wasn’t about priorities but about manpower both available and incompetent. The incompetent’s now gone, the manpower is being worked on albeit slower than we’d like.
Jeff…for 2 grand… the Music Room is giving away DMP’s…at that price…They must of highjacked a truck or something…
That is a change-over price, right? You have to return something to them that has an intrinsic value, so $2k is not an outright buy price.
Yes - I would have to return the PWT which I purchased from them for $1,000. That means that the total cost would actually be $3,000.
Jeff.
Which means you would be paying 50% of the cost of the unit list price on the PSA website and a little less than 75% of the beta tester price. I wonder why?
Mike
Michael saidWhich means you would be paying 50% of the cost of the unit list price on the PSA website…
Which would be about their dealer cost price…so the dealer is moving stock at cost, for whatever reason. Not unheard of.