Kit Install Issues

Audio Components DACs
61
Paul McGowan said @rossop

Well, I have never experienced this with the Bridge but then I have really been focusing on USB more than the Bridge.

The copper tape isn’t all that important. We do it to stay “street legal” with the EMI gendarmes but I wouldn’t sweat it at all. When I did the install I blew it off. We have made sure the copper tape is now in all the kits.

Who is this @rjbrown05?

rossop

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Paul McGowan said @rossop

Well, I have never experienced this with the Bridge but then I have really been focusing on USB more than the Bridge.

The copper tape isn’t all that important. We do it to stay “street legal” with the EMI gendarmes but I wouldn’t sweat it at all. When I did the install I blew it off. We have made sure the copper tape is now in all the kits.


I’m more than anxious to hear your thoughts on DSD>JriverMac>Bridge>freeze. I also want to add what happens when the Bridge freezes. Music still plays, thats on the playlist, no volume control the album is only painted about 3/4 of the display on the Directream. I can’t do anything to change the album from Jremote or do anything from the screen on the direct stream. I can’t do a restart on the bridge because the screen is frozen. Then only way to get away from the bridge is a reboot from the back switch. Hope this helps, I hope telling you the music still plays when the bridge is frozen, helps in identifying the issue

63

I had “the freeze” a few times although when I first connected it married with JR immediately.

i am running JR-.124 which is not the latest but is very stable. I suspect some ver of jr to be the issue.

when it freezes, what ver are you running?

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Jriver mac 19.0.131

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erikm said Well I feel really stupid. Seriously really effing STUPID. And I watched the video THREE GOD DAMN TIMES!

Jeez, maybe my wife’s been right all these years… Thank goodness she doesn’t read these forums

I don’t think there’s a font big enough to describe how stupid I feel…


@erikm Oh jeez Erik, I am sorry, I didn’t want to make you feel bad, not at all! There’s no reason at all to feel stupid, you’re anything but that! No, this is something a lot of people would have done and concluded no matter how many times they watched the video and here’s why. Bill doesn’t say ANYTHING about the importance of following his procedure blindly. He makes it sound like you do it a certain way and it just works. That’s fine if you blindly do it, which most people won’t/don’t. Smart people question everything and move with care, so when they follow the instructions and something doesn’t add up, they halt afraid to mess something up. That’s not only normal, that’s prudent! You did absolutely the right thing.

We are very appreciative you were brave enough to let us know about the problem because others will absolutely have it. We need to do better on our instructions. We should have told people “the board will appear to not line up, ignore that and cinch it down, pulling it into alignment”.

This was OUR BAD not yours my friend. Beat yourself up not! And thank you for helping us.

66

hi

I just noticed my typo

should read as ver.124.

I noticed many bug complaints for 131 so maybe moving back to 124 might solve the problem?

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I have observed this identical problem on my DS

gocubs42 said
Paul McGowan said @rossop

Well, I have never experienced this with the Bridge but then I have really been focusing on USB more than the Bridge.

The copper tape isn’t all that important. We do it to stay “street legal” with the EMI gendarmes but I wouldn’t sweat it at all. When I did the install I blew it off. We have made sure the copper tape is now in all the kits.

I’m more than anxious to hear your thoughts on DSD>JriverMac>Bridge>freeze. I also want to add what happens when the Bridge freezes. Music still plays, thats on the playlist, no volume control the album is only painted about 3/4 of the display on the Directream. I can’t do anything to change the album from Jremote or do anything from the screen on the direct stream. I can’t do a restart on the bridge because the screen is frozen. Then only way to get away from the bridge is a reboot from the back switch. Hope this helps, I hope telling you the music still plays when the bridge is frozen, helps in identifying the issue

68
dew1551 said I have observed this identical problem on my DS
gocubs42 said
Paul McGowan said @rossop

Well, I have never experienced this with the Bridge but then I have really been focusing on USB more than the Bridge.

The copper tape isn’t all that important. We do it to stay “street legal” with the EMI gendarmes but I wouldn’t sweat it at all. When I did the install I blew it off. We have made sure the copper tape is now in all the kits.

I’m more than anxious to hear your thoughts on DSD>JriverMac>Bridge>freeze. I also want to add what happens when the Bridge freezes. Music still plays, thats on the playlist, no volume control the album is only painted about 3/4 of the display on the Directream. I can’t do anything to change the album from Jremote or do anything from the screen on the direct stream. I can’t do a restart on the bridge because the screen is frozen. Then only way to get away from the bridge is a reboot from the back switch. Hope this helps, I hope telling you the music still plays when the bridge is frozen, helps in identifying the issue

Are you on jriver 131 also. Maybe I should move this issue to jriver
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gocubs42 said I'm more than anxious to hear your thoughts on DSD>JriverMac>Bridge>freeze. I also want to add what happens when the Bridge freezes. Music still plays, thats on the playlist, no volume control the album is only painted about 3/4 of the display on the Directream. I can't do anything to change the album from Jremote or do anything from the screen on the direct stream. I can't do a restart on the bridge because the screen is frozen. Then only way to get away from the bridge is a reboot from the back switch. Hope this helps, I hope telling you the music still plays when the bridge is frozen, helps in identifying the issue
Howdy

I’m reasonably sure this isn’t a problem with JRiver as some have speculated (I’d be happy to be proved wrong.) I also think it has nothing in particular to do with the bridge. If the DS screen freezes but the music keeps going it’s a probably a DS control/display processor software problem. I believe the control processor on the display card is wedged - if so before you power down the DS mute your preamp, or disconnect the DS from your amps or turn off your amps. If the control processor is wedged it can’t notice the power going down and mute the analog card in time. If anyone has had the freeze and turned the power off without a blast of noise please let me us know, but don’t do it on purpose…

If anyone can provide more details about what they were doing at the time the processor wedged it might be a hint as to what’s causing the problem.

-Ted

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Ted Smith said I believe the control processor on the display card is wedged
Ted, I'm trying to picture in my head what you mean by this. Not sure I can see it.
71

Ted, When the bridge would freeze, the first thing I did was turn off my amp (direct into the Directstream) then boot the Directstream from the switch on the back. After the going through the initialization process on Directstream then I would turn the amp back on.

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@Paul Thanks… I feel a bit better… and I’ll feel really better when I get my DS playing!

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tony22 said
Ted Smith said I believe the control processor on the display card is wedged
Ted, I'm trying to picture in my head what you mean by this. Not sure I can see it.
Howdy

I mean that, for example, it got stuck in an infinite loop which doesn’t do the things it needs to do like updating the display or monitoring the FPGA, or that it executed an illegal instruction, divided by zero or whatever and didn’t properly recover from the fault.

The DS digital and analog cards can do almost everything they need to without the control processor babysitting them, so even if the control processor gets stuck, music will keep flowing.

-Ted

74

Ted

I posted earlier that i had this same issue. Playing while frozen with the album cover display only about 1/3 of an image. Had to be reset

to fix it. My DS is not a kit, it was purchased as a new unit.

Ted Smith said
tony22 said
Ted Smith said I believe the control processor on the display card is wedged

Ted, I’m trying to picture in my head what you mean by this. Not sure I can see it.

Howdy

I mean that, for example, it got stuck in an infinite loop which doesn’t do the things it needs to do like updating the display or monitoring the FPGA, or that it executed an illegal instruction, divided by zero or whatever and didn’t properly recover from the fault.

The DS digital and analog cards can do almost everything they need to without the control processor babysitting them, so even if the control processor gets stuck, music will keep flowing.

-Ted

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dew1551 said Ted

I posted earlier that i had this same issue. Playing while frozen with the album cover display only about 1/3 of an image. Had to be reset

to fix it. My DS is not a kit, it was purchased as a new unit.

Thanks, I've been reading all of the posts (and PS Audio engineering forwards me relevant email) so I did see that. So far we haven't figured out how to reproduce it. Quite a while back Paul and I saw it once on his reference unit, but we knew that we had UI code with bugs so when we couldn't reproduce it we sort of forgot about it.
76

So Ted, If this is a problem for a lot of users, is it a something that can be fixed with a firmware update? For me, as long as the music still plays, it is something I could live with until a fix is found.

I may be wrong but I can only see Mac users who have this problem. Is there any windows users experiencing the “freeze” when checking the Bitstream DSD box?

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rossop said So Ted, If this is a problem for a lot of users, is it a something that can be fixed with a firmware update? For me, as long as the music still plays, it is something I could live with until a fix is found.

I may be wrong but I can only see Mac users who have this problem. Is there any windows users experiencing the “freeze” when checking the Bitstream DSD box?


Evidence points to processor code (or, perhaps, bridge code). It happens to systems with the same control processor and bridge hardware that have been working for a while in PWDs.

If it is indeed code, it would be a control processor (or, perhaps, bridge) code update - not a big deal.

The question of whether any Windows users have seen it is a good one… Anyone?

Similarly has anyone had it happen when they weren’t using the bridge?

78

While not on a DS this same thing happens on my PWD-bridge when I switch from usb to the bridge, IF i just ‘casually’ make the switch.

BUT if I wait until the data stream traffic is reduced to ≤2.x KB/s as monitored by my Mac, it always successfully makes the switch over.

IOW, if there is ‘enough’ traffic coming out of the mac, the bridge will freeze just as described above, except the music hasn’t even started to play yet. And the only solution is a re-boot of the PWD-bridge.

Just another data point.

JJ

79

Ted, it happened to me 3-4 times while firmware testing.[Mac/Bridge]

When it happened NO controls either IR or even JR would do anything.No volume or mute or stop. In fact, that’s what alerted me to the frozen screen.

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Ted Smith said
rossop said So Ted, If this is a problem for a lot of users, is it a something that can be fixed with a firmware update? For me, as long as the music still plays, it is something I could live with until a fix is found.

I may be wrong but I can only see Mac users who have this problem. Is there any windows users experiencing the “freeze” when checking the Bitstream DSD box?

Evidence points to processor code (or, perhaps, bridge code). It happens to systems with the same control processor and bridge hardware that have been working for a while in PWDs.

If it is indeed code, it would be a control processor (or, perhaps, bridge) code update - not a big deal.

The question of whether any Windows users have seen it is a good one… Anyone?

Similarly has anyone had it happen when they weren’t using the bridge?


I am using jriver on a PC and it has happened to me