P10 Shows Offline


#1

My P10 Shows Offline , does not show up in PowerPlay " Devices Not Found "


#2

I guess it is registered ok? Shows up like the picture below when you go in to 1st screen under POWER PLAY?

Device List
Frank Nicholson
5 Babbage Street Belair, Other
IPC p10
Zone 1
OUTLET 2
On
PGM
Zone 2
OUTLET 5
Zone 3
OUTLET 1
Zone 4
OUTLET 7
Zone 5
OUTLET 8
On
PGM
Zone 6
OUTLET 3
Zone 7
OUTLET 6
Zone 8
OUTLET 4
Zone 9
OUTLET 9
On
PGM
Zone 10
OUTLET 10
110193 Device Online P10

#3

P10.JPGI tried over and over to to enter the User ID and it says its wrong , I figured that might be the issue but it registered fine on their website


#4

It’s a Unit ID #, not User ID #. Are you entering the correct number (testing my memory, but the Unit ID for P10 should be a 6 digit number)

Can you contact P10 from LAN side?

Has it worked before?

When you go to psaudio.com>MyPS>MyProducts is it showing in that list?


#5

Sorry meant Unit ID , I just got the unit today and no I cant get into LAN Side


#6

On the back of the P10 there are a couple of labels,

pone should say

P10 Power Plant

PPW-P10-USA (or what country you a Are in)

P10-B3-4G-110193

the last line above is from my unit

the unit ID I had to enter is 110193

your label will have different serial number but you should be able to work it out


#7

Yes I entered 140288

Capture.JPG


#8

Got it thanks guys


#9

Excellent!