Let me start by saying that I’m a big fan of PS Audio and Paul. A proud owner of PS Audio Stellar phono and the PS Audio DS DAC.
Watching Paul’s daily video I decided to purchase a P12 with high hopes. Unfortunately, the experience was not to the PS Audio brand quality.
It took the unit 3 months to arrive (I assume parts shortage due to COVID). I connected everything as the manual suggested and it seemed fine till I noticed the OUTPUT voltage is very unstable and goes below 118V.
I contacted the PS Audio service team and they were incredibly helpful. Morris reviewed the “power play” data coming out of the unit and suggested a replacement unit and a pre payment for shipment of the faulty unit. Class act.
Fast forward two weeks; 2nd new unit arrived; seemed to work fine for 48hrs and today it’s all went south. The unit reporting that the voltage IN is at 13v
(Yes 13v!!!) and as such an “auto shutdown” initiated.
I should mention that I keep the unit always on (standby), we didn’t had any power outage and all other electronic components in my HiFi system plus household appliances working perfectly fine which will not be the case if the voltage in was really at 13v.
I turned off the unit completely from the switch on the back and allowed the unit to rest for few minutes.
I then connected the unit to a different outlet in a different room (different circuit) ,changed ac cable (AQ Thunder) but unfortunately getting same reporting. I also reset the unit to factory setting but that didn’t work as well.
Did anyone experience such a behavior from their P12? What can be the reason ? Any idea how to fix ?