PMG 512 streamer won't initialize

Audio Components DACs
1

This morning my streamer dot was green, but wasn’t discoverable by either JPlay or Qobuz. I tried the new 3.0.6 DAC firmware streamer resync trick—turn off with logo button, long press on logo button until relay click and display shows streamer initializing.

Streamer now shows gray dot for several minutes and streamer menu shows Initializing.

Power-cycle streamer via Audio>Input power>Streamer. Gray dot for a few minutes. Initializing.

Power-cycle DAC from rear switch. Same scenario.

Factory reset. Same.

Though I don’t imagine this will work, downgrade DAC firmware from 3.0.6 to 3.0.3. No joy.

Reinstall 3.0.6. Power off DAC, unplug for ten minutes, re-plug, power on. Though patience is said to be a virtue, it doesn’t help.

I’d like to reinstall the streamer firmware, but there’s no mechanism to do that. Plus, the streamer has to be alive to use the network, so it doesn’t matter.

Has anyone else experienced this? I’ll try to reach Delia tomorrow (Monday). Until then, I remain an unhappy camper.

— Chris

2

I did the update and PMG streamer worked fine, and I don’t hear any SQ difference.

But I am afraid to try the logo button based on your experience. :laughing: Hopefully Delia can help you tomorrow.

3

Does anyone know if there’s a secret way to boot the streamer to an initial software configuration from an on-board ROM? That would be handy. Then I could configure the network and update to 3.0.12. I suppose that’s too much to hope for, though.

— Chris

4

Sigh. I really can’t blame you. Something wiped out my streamer software, or the module simply went belly-up. Neither speaks well of the 512, unfortunately. Like Jack tells Ennis, “I wish I knew how to quit you”. I really can’t, though, despite its looooong teething pains.

— Chris