I wonder if this is just me, outside of the US buyer or inside US as well ? (i doubt it) My under warranty Sprout just went kaput and I’ve sent an email to service@psaudio on 25 January. Waited for a few days no response. I had someone elses email and so I sent another one directly to him, he …

My Degritter is leaking. The problem is an o-ring. Degritter’s response to my email was immediate and meticulous. Their follow-ups as well. I accepted their offer to send me a new o-ring with instructions. If that doesn’t work, they offered to send me a new machine, with a return label and they wi…

I couldn’t agree more. The problem we have uncovered, thanks to some of these issues, is that while FeDEX shipments automatically ping the customer of its status the USPS does not. That’s now fixed and should work the same way as FeDEX.

Yes, something very good came of this thread. The lack of email notification when we ship things USPS has been a thorn in my side since I started. Now no longer an issue!! :raised_hands:

I truly appreciate PSA taking care of me. Glad it also brought about some process improvement.

Appreciate the help and patience.

Not to mention that fact that it’s kind of human nature to complain about products in public forums far more frequently than to praise them. People who are happy tend to just shut up and enjoy their stuff.

I just remembered the goalkeeper’s analogy. No matter how many goals he/she saves, people will only remember the ones he/she missed :unamused:

I just sent in an email needing a new download of the setup reference guide and got a reply with a new link within 6 minutes. Thank you Zach!

Given the state of affairs, I’ve just learned to lean into what brings me peace. I may be in the minority, but I’m pleased to get my packages in working, undamaged condition, regardless of if they’re a few days late. Consider our hobby and the luxury of it all. We are truly fortunate, IMO.

Room for improvement on customer service

Everything Else

formatfizikal February 23, 2022, 3:45am 75

In my case. Its happening to a few Sprouts. A bit concerning for me. Will it fail again sometime in the future?

Sprout100 clicking noise/won’t power on - Audio Components / Integrateds - PS Audio

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Room for improvement on customer service

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