Sprout100 clicking noise/won't power on

My Sprout100 purchased early this year would not power on and there’s a continuous clicking noise . Similar thing happened once before where the unit did not power on for quite a while but there was no clicking noise.

I’ve tried removing the speaker cables, still no go.

Welcome! Sorry your Sprout is acting up. Can you tell if the power button is sticking? Also, try leaving it unplugged for a few hours and plugging it back in.

Power button is not sticking. Did leave it unplugged for close to 8hrs since I posted, same thing.
I did notice thru the side vents, a green led flashing to the clicking noise.

Interesting, the light might be indicating that it’s turning on for a brief moment and then turning off. Sorry about this inconvenience. Shoot our tech support guys an email and they’ll get back to you with some info tomorrow when they get in. service@psaudio.com

Ok, but it’s only the green light on the inside that flashes, the outside LED does not. There is no visual feedback on the outside.

Have sent a note to the Service ID.

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May i know what is the cause of the problem? I faced the same issue.

Hard to say what causes something like this. Same as Aman, reach out to our service team and we’ll get you up and running again. service@psaudio.com

i have the same issue. was this resolved?

I’ve been given many reasons for the problem: DC offset, Switch line not working correctly, failed relay and more.
With more of such issues identified, PS Audio must give an official word on this.
I’m more interested in knowing the root cause than PS Audio just fixing it. I don’t have a lot of confidence with this unit, will be switching to NAD / Schitt

Unless we know for sure what is causing a failure, all we can do is speculate. I think it’s much more important to fix an issue in a timely manor than speculate why said failure happened. Feel free to reach out to our service team and we can have one of our techs look at it. service@psaudio.com

email sent

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I had the same problem.
As I live in Uruguay I couldn’t just sent it to PS Audio to repair, it would have been too expensive., so I took it to a local audio service.
They found a dead resistor in the power supply, replaced it and my Sprout is working fine again.

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Thank you @gvera and welcome!