I feel for people struggling to update the DSJ. My first week owning the product resulted in taking it apart to pull out the bridge card out to send it to support after an update went bad. Luckily, I have had no further issues but I always need a shot or two of vodka before being brave enough to perform an upgrade to my lovely DAC.
This thread is getting kinda long, but I saw a few posts that raised some questions. I apologize if these have been answered already but perhaps @Paul you could summarize?
- Is Ted part of PS Audio?
- If Ted is an external consultant - cool - but is he compensated for his efforts towards the ongoing product updates? If not, why not?
- If Ted doesn’t get compensated for his work - who would provide updates if Ted stopped?
One of the main reasons I went with PS Audio was the FPGA approach, and as the marketing material on the website states, it’s up-gradable. To me, that means PS Audio has the people to make this happen.
If the reality is that upgrades are down to the generosity / passion of Ted, this seems like a claim PS Audio can’t guarantee to fulfill.
I might be in the minority, but I don’t expect free updates. I would be happy to pay a small incremental as and when I decide to upgrade. Give me the choice and I’ll decide. I get that Ted’s time isn’t free.
Some clarity to all this would be cool. I am looking forward to an announcement soon around the ‘Uber DAC’ which I am very interested in. Answers to the above would help me decide if I am willing to invest further.