I received the Stellar Phono Preamp last week, and so far enjoy it very. much, but I am having a challenge with the remote. It takes 15 to 20 pushes of any button on the remote to interact with the preamp - and sometimes it just doesn’t work. I have replaced the batteries in the remote twice, so I know these are good. How do I determine whether the problem is with the remote or with the preamp ir receiver? Since so many functions are controlled by the remote, this is a bigger challenge than it might otherwise be, if you could push buttons on the preamp instead.
It’s a known issue and I also had a bad remote. Call up PSA and they’ll shoot ya a new one that works everytime.
I hear 1 in 100 or so are malfuntioning. My new one is perfect.
Thank you for the advice, will do.
Sorry about the inconvenience. We’ll be able to send you a new remote no problem!
Yeah - just taken delivery of mine here in Australia and can’t even change the setting from MM to MC at this stage. Hoping my dealer here will sort me out quickly though.
I little update - I can get remote to control my LG TV, which make me think the issue is with the unit itself. Will admit, a little bit defleated at the moment as the lack of controls means I just have a fairly expensive brick right now ;-(
Just a follow up, my local distibutor in Australia has got a new unit on it’s way. They did mention it was the second one they had seen with this issue in the most recent batch so are going to run some tests before shipping out a new to make sure it’s all working as expected. Overall very happy with that result as these things can happen and it’s the customer service that makes the difference.
Thanks for keeping us posted. Big shout out to Michael there in Australia. Really nice guy to work with!
Yes agree @jamesh - the team at Magenta have being brilliant helping to solve this one… Can’t wait to actually get one of these going in my system next week, and hopefully moving onto some more PS Audio gear later in the year
There is a problem with PS Audio remotes interacting with LG TV’s. PSA says that LG does not follow the rules governing remote codes. In my case some pretty annoying things sometimes happen, like pressing a key on my LG TV remote (often by accident) and having my P20 turn off, forcing my entire system to be rebooted. The issues run both ways. I haven’t noticed the SPP remote causing such problems but that may just be dumb luck.