Wow, this is just terrible product support and customer service. As others have said, I can understand a warranty claim needing shipping covered. New out-of-the-box issues is a manufacturing defect and shouldn’t cost you a cent to get repaired.
I can also understand if Eric offered to ship you out the driver rather than shipping back the speakers if you wished to have a speedier repair and didn’t mind doing the work, but that is optional not a requirement.
Before I got my Zu Druids… I called Tekton to learn more about their speakers, which to me seems like a requirement considering they have a wide variety of seemingly random models. (There isn’t any sort of hierarchy or clear description as to which each offers from a listening experience). I kind of got rushed off the phone and didnt get a good feeling about it all, and looked elsewhere.
My experience with Zu Audio has been ALOT different. Even though I bought my speakers used, they have offered excellent tech support with getting them set up, and tweaking other elements of the system to have them running at their full potential. While I dont own any PS Audio stuff (yet)… its clear from this Forum that Paul runs his business in a very similar matter.
So Darren… of course the big question is… how do they sound?