That takes me back to one of their YouTube videos I saw (perhaps) a few years ago. They have this bell in PS Audio HQ that they ring when the monthly sales target is reached, to great fan fare and celebration. Which is fine. But what struck me as being missing is the bell that should get rung when a customer problem gets fixed. There just seems to be this focus on selling stuff is the higher priority than fixing stuff. The best chess player at PS Audio said as much only last week.