Directstream junior Bridge II Options Disappear

Yes, he works, my Roon can find her
But I have not played

This makes me think that something went wrong during Bridge update. May be our friends at PS Audio have a solution to reset Bridge.

So? What do I do or how do I contact him?

support@psaudio.com
Or if you bought from a dealer they could be in the list:
https://www.psaudio.com/find-a-dealer/

Thanks, I’ve sent the email, hope I can fix him
I bought him in Japan,But I’m in China now, so I may not be able to take it to a distributor
I wish I could fix him with something like firmware

I hope you can fix it. Did you purchase from this dealer:
Kanjitsu Denki Co, LTD
h_hori@kanjitsu.com

I would try contacting the dealer in China, why not?

Okay, I have already contacted the distributor
I really hope I can solve this problem

Have you tried shutting everything down back to and including the router and then bring them back one at a time from the router forward. Leave them all off for about ten minutes. Shut your control point down and re-boot it too at the end.

I have already done so,I am now waiting for the official and distributor to give me an answer

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The distributor will be able to help you out. They will be able to get the parts from us that are needed to get it up and running again.

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Happy Cake Day, @jamesh !

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Yes, but she hasn’t answered me yet. I wish I could fix him.

But did you not repair the firmware?

What I’m guessing happened is the Bridge got locked up during the update. When this happens, it either needs a new Bridge module or the module in your DAC needs to be updated at the factory.

So, I can’t rely on updates or anything like that to fix him?
Do I have to return to the factory for repair?

Once it’s locked up, it won’t be able to connect to the network in order to fix/update itself. Your distributor will dictate the easiest way to get it fixed up.

Thanks, I wish I could fix him just by updating If I have to return to the factory to repair, I may have to give up Bridge That’s pretty disappointing.
I can only pray that the distributorship will give me a good solution now. :pray:

The dealer just got back to me, he said I need to send them for repair So it seems I have to give up Bridge This is really quite sad I may later buy aries g1 or U1 mini to match my ROON
However, I really like your auto input and sound Thank you for trying to solve my problem!

I shouldn’t be able to take it to the Chinese distributor, after all, I didn’t buy it from him, right?

If you don’t want to send the unit back to the foreign distributor and still want to stream inexpensively until you decide on a G1 or U1 Mini look at the just released iFi Zen stream as it can be used with Roon.