you are on PS Audio’s website so you have to expect a lot of support.
PS Audio are very good at marketing and aggressive. Outside of the USA the pricing isn’t always in the same league - some units are close to parity, others not.
Support in the USA is amazing - elsewhere not so good. The gear sounds good and gets better with each upgrade. Frustrating yes, completely false no.
YES! unless we look at it culturally…(thank you for proving my point)
Bait & Switch is Factual, not measured on degrees of falsehoods…
There is a concern for the dealer opening the carton to load software. Than the customer would complain that the box was not factory sealed. I am one of the lucky ones who have had great performance and reliability from my PS audio gear. Yes I have been fighting the battle of the DMP but the sound makes the battle worthwhile. The hard thing about dumping the PS Audio Gear for something else is that there is nothing out there that comes close to the sonic performance for anywhere near the price. I feel for Dirk and everyone out there who has had bad experiences. I will continue to be loyal to PS Audio as my system has never sounded better.
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You truly believe this is the case?
I would be astonished if anyone keeps posting because of the forum’s awards.
The forum software’s constantly providing awards is silly, not PS Audio’s doing, and unlikely to feed anyone’s ego. Were you excited when you received your first forum award? 
No you don’t; you are delighted to do so and suspect you will happily continue. 
NB: The fact your opinion is welcome here is strong evidence contrary to your position. You have to love the irony.
i bought 2 DMP universal players, as advertised by PSA…can’t sound better if it does not work as paid for.
now that i CAN play my collection, mostly BD’s & DVD’s with quality gear from an honest, reputable manufacturer…MSB gives you a proportionate value/pricing…that works out of the box…
and, again (within thread), looking at it culturally…(thank you for proving my point)
@sixpack1 Same here. So far no problems and the sound is awesome.
@Iron, you also have to realize that you are on a vendor’s forum, not a general audio forum. I suspect the vast majority, if not the entire membership own at least one piece of PS Audio gear. And in case you haven’t noticed, the vast majority of topics disused here on this vendor-specific forum have to do with PS Audio products. This should be of no surprise, nor should it be a surprise of the “cult following” and overwhelming praise of PS Audio products.
What vendor owned forum have you visited where this type of culture and product praise/support does not occur?
Not arguing with you here but when you make sociologically-based statements such as this, I become very curious and interested in what fact-based argument you may present. Would you care to elaborate since technically, I personally am part of this “culture” you mention?
You are certainly welcome to voice your opinion and discontent. I don’t know of anyone banned on this forum for doing such in an appropriate and respectful manner. But you have to also consider the possibility that the issues you have had, or any others, with PS Audio gear is not the experience of the vast majority.
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You have stated this multiple times. What does it mean? 
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You are a tad “fanboyish”, Jeff… You always leap to defend Paul and PSA… Their equipment could turn into an incendiary device and burn your house to the ground, “you would say the flames from the P S Audio equipment were the brightest and most realistic you had ever witnessed”, praising Paul as the son of Hephaestus…! 
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and also the BEST sounding flames 
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Ha! Too funny Dirk. More likely though, you have misunderstood these so called, “fanboyish” posts - or removed context leading to such a delusion - with me simply being unimpressed with unsubstantiated claims. I ask a poster to provide some type of backing to their claim and it comes off as fanboyish. Ok, I like the products I own. I post comments expressing my opinion of aural delight, therefore I cross the threshold into fanboy-hood.
Hey @Elk, when do I earn my Forum Fanboy Badge? Clearly I am overdue.
Maybe it has been the decades I’ve spent in courtrooms that created this demand from those who just like to spew nonsense disguised as well thought out arguments.
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And we did not have to spend the ridiculous amount of money for a player that competes with the DCS! Not all of us were raised on silver spoons!
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All silliness aside, it is a shame - and even hypocritical - that the freedom to express content (or discontent) or ask valid questions in a respectful manner is labelled. I don’t believe the words “fanboy” or “hopeless pessimist” were ever typed on my keyboard in a forum.
I would prefer discussion/argument/debate to juvenile name calling.
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Don’t think too much about it ! Distinction and service to the cause… No mere forum badge for you… PSA ceremonial ribbon and ribbon bar, proudly displaying 10 consecutive fanboy medals… Wear them with pride….you are the commander and chief - PSA “fanboy” I stand outside in my freezing cold back garden in St. Andrews, looking to the heavens and I salute you, sir… It’s only fun !!
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Ok… Settle down children. Class is back in session.
@Iron, I believe we are still waiting for your answer?
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I have deleted the posts which are trolling/ ad hominem and the responses thereto.
iRon, the ball is in your court to respectfully answer the question posed of you multiple times: What does “looking at it culturally” mean and upon what is it based?
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And honestly @Iron, your prior posts have some profound implications for PS Audio. If there is truth to what you are claiming, it could be detrimental for PS Audio and those considering purchasing their products in the future.
So, in addition to the cultural question, I would like additional information on the following:
This seems to be an emotionally charged opinion which is absolutely fine, but I would need more information to re-categorize this claim as factual rather than conjecture in order for me as a current customer and future buyer of PS Audio gear to include such in my future buying decisions.
I assume you are referring to the recent sale of the DSD DAC and DMP. However, based on your statement, it appears as though you are implying impropriety in that “deliberate” was not merely PSA knowingly putting these items on sale, but rather doing so as part of a greater scheme to defraud. If that is your intent, I would need proof to even consider this a factor in my future buying decisions.
This is a very serious accusation as it implies at least one specific law was broken. Please state what codified law PSA has knowingly or unwittingly violated? If true, this could very well affect other’s decisions to buy PSA gear in the future.
I could not agree more! The problem is, we have not established truth, yet. That is where I need your help.
So, how many BD & DVD(-A?) discs do you have? I’ve got almost 3000 Red Book CD, about 200 SACD, one BD and one DVD-A; I certainly am happy with the sound quality of my DMP with my music library. Given the cost of the MSB, even if it truly was much better, I wouldn’t pay that much. How much some of you may ask? The Reference DAC starts at $39,500 (over six times the cost of DS Senior) and the Reference Transport is $18,500 (three times the cost of the DMP). Totally different price class compared to PS Audio. Should you get better performance at that price? Damn right you should. Even so, I’m happy with PS Audio and what I get for the price paid. ‘Nuff said …
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That’s an impressive collection. Can you just explain how you store/catalog etc them to find what you’re looking for? I only have about 500 CD’s and I’m trying to wrap my head around this question for when I get back to disc spinning.
And about the cost of MSB gear etc. The point some of us are making is, spending $18K on a MSB disc spinner that works properly is a better value proposition than spending $6K on a PS product that doesn’t work properly. When I bought my brand new DMP 2 years ago the only thing that worked was the disc open/close button on the touchscreen. It wouldn’t play anything. The remote control didn’t work. I was promised a quick fix. That never happened.
And another point. Many, if not all, of the disillusioned customers are outside the US market (using 230V Export models) where support and pricing arrangements can be vastly different to the US market experience.
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Jeff - just to make it clear, I didn’t mean any disrespect and I wasn’t colluding with the other poster … I always find your posts a most interesting read, and especially so, with your pertinacious stance to champion the cause . It’s that tireless, Herculean support for PSA that prompted my pun reply…!