P10 not displaying THD, Watts and Voltage Graphs when logged on to Control


#1

Has anyone experienced problems with P10 not recording data, (THD, Watts and Voltage) properly on a daily basis. I have noticed when logged on to power play control that when I check performance I see irregular intermittent records of data, (THD, Watts and Voltage). The unit appears to be functioning and the technicians at PS Audio suspect it is a server issue and they are looking into it. Have had this problem since October 2014. for the month of February 2015 it did not record any information for 23 days. The Ethernet cable is new and plugged into an Airport Express router. The connection is green on front of display, (SD card), firmware 39 update installed and the connection appears active behind the unit. Any suggestions, technician indicted that they would contact me.

Two other issues, when logged on and at performance page the real time is displayed incorrectly by 3 hours. The second issue is even though monthly e-mail event summary is checked I have never received the automated e-mail summarizing the months data. If anyone has experienced these issues and has the solution(s) I would be highly appreciative of it. Thanks, Paul


#2

I have all of the issues and been told they are working on it but nothing is getting fixed. Disappointing because this is one of the main reasons I purchased the P10


#3

Yes, frustrating this issue according to PSA technician is being experienced by P10 owners intermittently worldwide and started occurring after their server upgrade in 2014. I wonder if it is in part a problem between the firmware 39 update and the server…? I am remaining optimistic that the engineers will resolve this.


#4

Hi All,

We have been able to engage with some programming experts in the past year, with the intent of correcting long standing problems with software infrastructure systems here at PS Audio. They have taken care of some of the higher priority tasks, and are currently winding up their current project. Next on the list is to take care of a couple of issues associated with our Globalnet system. They should be able to start in April. I can’t provide any informed estimates on how long it will take. In the past, I have been able to point fairly accurately at the source of the problems they need to fix. However, with the Globalnet issues, the problem source remains a mystery. So, we have some detective work to do before we can brainstorm on the best fix.

Dave


#5

Thanks for the update Dave, much appreciated, glad globalnet is next up.

I am wondering if the issue is communication of data from the PSA server(s) or if it retrieval of data from P10 units? Possibly a combination or something entirely different. Or specifically if it’s possible that it may be a ‘Missing Server Side dependencies’ issue due to files and folders that are being read, but there is no content to read, maybe a share point or non share point issue. The other possibility I was thinking about is a script(s) issue.

I realize you have more information and I really do not know, but just some thoughts that I have been having and wanting to be helpful. I have confidence that you and your teams will be able to remedy.

Regards, Paul


#6
dew1551 said Disappointing because this is one of the main reasons I purchased the P10
Really? Why is this so important to you? What do you do/want to do with the information?

I get a kick out of looking on occasion, but it is more a curiosity than useful or meaningful.


#7

Your point is well taken. I can’t speak for dew1551, but for me it has to do with a product having the full functionality it is engineered to have, hardware, software and peripherals. Granted it does not impact the most critical features of the P10 as far as we know.

The other piece to this is with regard to the information that you can view. Can you take a look at your unit…? being curious as well, I do not really see too much data when logged on to Globalnet. Are you able to see your graphed hourly data? Or are you only able to see your complete monthly data when month is selected?


#8

I am fully on board with thinking that a product should have all the features promised.

I have not looked for a long time, but I can see hourly data with some gaps.

My data is much less interesting than most I suspect as I have my own transformer and the nearest neighbor is over a quarter mile away.


#9

I do see the gaps in the hourly data. Some days it records twice a day, on a good day 4 or 5 times. February saw nothing for 23 days in a row after about the 3rd. The separate Transformer must certainly compliment your system(s), Fabulous!


#10

I brought a P5 around 10 days ago.

I have not had anything show up in the graphs at all since signing up on the page the first day.

I get all the info from Control and the Configure page but no info added to my charts at all.

Would be nice to see how my voltage goes during the night. It seems to sit around 252V and goes up/down from there a bit.

Would deleting my device from PowerPlay and re entering help at all?


#11

Hello. I use regenerator P3. I had a small problem with the network settings. I asked for help, and the guys from PS AUDIO helped me solve the problem. My regenerator P3 now has a stable network connection with PCs and servers PS AUDIO. But do not appear logs and graphics state regenerator. Here we have a problem with the servers.

And why not do so, such as in the APC UPS. Install the application on your computer, which will monitor the state of the regenerator. All data will be stored on the user’s computer.


#12
Vyacheslav Maryashkin said

And why not do so, such as in the APC UPS. Install the application on your computer, which will monitor the state of the regenerator. All data will be stored on the user’s computer.


Storing the data on the PS Audio servers is the better approach because their servers operate all the time, and it is very easy for owners to access the data remotely from wherever they happen to be (I am in China at the moment, easy for me to dial into my P3 at home in Australia via Globalnet to make sure everything is OK). For the home computer to monitor the powerplant it needs to be on all the time, and I don’t want that. Plus it is more difficult to access the home computer remotely than it is to access the Globalnet server.

The only downside with PS Audio servers in this role is they dump all the data on Jan 1 from the previous year. No big deal for most people I expect, but I’d prefer to see them just dump the data each day from the day 365 days ago.


#13

brodricj said:

"Storing the data on the PS Audio servers is the better approach because their servers operate all the time, and it is very easy for owners to access the data remotely from wherever they happen to be (I am in China at the moment, easy for me to dial into my P3 at home in Australia via Globalnet to make sure everything is OK). For the home computer to monitor the powerplant it needs to be on all the time, and I don’t want that. Plus it is more difficult to access the home computer remotely than it is to access the Globalnet server.

The only downside with PS Audio servers in this role is they dump all the data on Jan 1 from the previous year. No big deal for most people I expect, but I’d prefer to see them just dump the data each day from the day 365 days ago."

Funny!)))

Servers work, but as you can see from the forum threads, they are unstable. Daily schedules do not see. Servers may become unstable, they can be held any maintenance work. Finally, you and no guarantee continuous work around the clock 24/7, you do not pay a single dollar out of his pocket.

When you get access to their equipment through the GlobalNet you think you have a really secure connection? I will not reveal all the details, but this is not true. VPN connection is secure, and that’s what we use to you - not entirely protected.)

In fact, there can be a long time to discuss ways of implementing a particular service. But if the service is provided to you free, you will use it for the pay nothing, the services provided: “Today work, tomorrow does not work”.

Can I ask you a question? For you, what is more important: a stable operation of your equipment (reliable components, high-assembled PS Audio equipment, technical support), or the presence or absence of free additional service GlobalNet? For me, more important than the first one.


#14

The Enterprise class servers that PS Audio use for the Globalnet are probably better and more reliable than anything found in the home environment. The problem is the software at their end, which they have engaged experts to work on. The capture of the data in the Globalnet has never worked properly, hopefully soon it will. I like what the Globalnet service potentially offers, but if they can’t get it to work properly is not a deal breaker for me. I would still buy the powerplant without Globalnet.


#15

The P10 is a fabulous piece of engineering and would still purchase again. Agreed that Global Net is not a Deal Breaker. When I first started the Topic it was with the hope of finding a solution, having said this I have confidence the Teams at PS Audio will figure it out. A product should function with all features as advertised, but sometimes there are glitches to work through.


#16

Thanks PS Audio has I started getting data in my Graphs on April 24th.

Just in case this may be of any help but I seem to be missing data between 12pm to around 8pm pretty well all the time. Sometimes I get a little on the 2 extremes around 12pm and around 8pm. Seems consistent, so thought I might mention it. I am in Australia.

Today was the most solid I have seem between the times as sometimes other hours are missing but I do seem to always have gaps between the 2 times I mentioned. My system is on 24/7.

Graphs.jpg


#17
ps7256 said Has anyone experienced problems with P10 not recording data, (THD, Watts and Voltage) properly on a daily basis. I have noticed when logged on to power play control that when I check performance I see irregular intermittent records of data, (THD, Watts and Voltage). The unit appears to be functioning and the technicians at PS Audio suspect it is a server issue and they are looking into it. Have had this problem since October 2014. for the month of February 2015 it did not record any information for 23 days. The Ethernet cable is new and plugged into an Airport Express router. The connection is green on front of display, (SD card), firmware 39 update installed and the connection appears active behind the unit. Any suggestions, technician indicted that they would contact me.

Two other issues, when logged on and at performance page the real time is displayed incorrectly by 3 hours. The second issue is wven though monthly e-mail event summary is checked I have never received the automated e-mail summarizing the months data. If anyone has experienced these issues and has the solution(s) I would be highly appreciative of it. Thanks, Paul

Hi Paul,

the drop-off periods in graphs affect me too. Therefore i’ve created own solution to get statistics out of my P10. But one needs to have linux router and some linux skills to make it working for himself.

It looks like in the photo attached…Screen-Shot-2015-06-01-at-21.16.04.png

As you can see I’m having sporadic dropouts also - as I can gather data only when PSA servers accept it (it is also possible to overcome this limitation in data gathering it just wasn’t my goal). My internet connectivity is without any packet loss so I’m pretty sure there is not an issue on my side.

The time difference you are referring to seems to be caused by Time Zone settings somewhere in PSA Powerplay webpage. Then the webpage contents have the proper time (but not the monthly email reports thought). I’m receiving offline alerts and also monthly reports without any issue (except the time-zone shift mentioned).


#18

Thanks for the work around Maniac.

I have more data coming in, but still not receiving monthly reports and the time zone is still off by hour. I am getting the offline alerts.

Paul


#19

A Big Thank You to Paul and his Teams at PS Audio for fixing the Globalnet issue for use of Powerplay. The data now displays consistently and accurately. Very Much Appreciated!

Thank you Dave, Scott and Alex for your assistance when I had questions and contacted each of you!

Kind Regards,

Paul (ps7256)


#20

I see we have new graphs online now.

I really like the Super speed they update now when changing days and displaying months. Plus I can see the tops of my graphs.

Great work ,well done!.

new-graph.jpg