There is an older server we’ve been trying to replace for some time now that keeps going offline. We see it. We’ll do our best to keep it limping along until it can be replaced with a new one, something we hope to happen this month, but….
Paul - I’ve had great luck with Amazon Web Services servers. They’re inexpensive to run, easy to expand, and (most importantly) easy to kick when they misbehave. So much nicer than getting your own server hardware which, in my opinion, is like acquiring a continuously colicky and unhappy infant that will never grow up and move out.
Yup. That’s exactly what we’re doing. AWS is no where our website’s hosted and Octave. We’ve yet to move PowerPlay and the music server. A work in process.
Thank you. And good luck!
Thanks Paul, at least I now know it is not problem at my end. No big deal, we can wait.
I have the same issue. The Playlist does not work. PS needs to really put a better effort in making this a seamless experience.
Hi jpg,
We had some connectivity issues with our powerplay and artwork server the past few days. Those have been resolved. If you’re still having trouble with your playlist or artwork on your player, please contact customer support and we’ll be sure to take care of you!
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Hi Kevin,
It still does not work.
Same problem here
Mine is out too.
My playlist still doesn’t update either.
Hi All,
I’ve been keeping a close eye on the server and can confirm that it’s definitely working as expected. As Paul stated in an earlier post of this thread, we are aware of some issues with the DMP (and possibly the PWT, I’m not sure off the top of my head) that prevent it from reaching out to the server to add an item to the playlist. It’s possible this known bug may be causing your issues.
If you’d like us to take a closer look at your specific units, please contact customer support so that we can gather the necessary information from you to troubleshoot further. We absolutely want to help you if your product is not functioning as expected!
Incidently, there are a few other threads on the forum relating more directly to general playlist issues rather than this one which is specifically for artwork uploads (although it kinda got hijacked a bit, which is fine 
). You may have better luck with community-driven support posting in those threads, as we have solved the album artwork upload issue. Using the search feature near your avatar in the top-right corner of the page should land you on one of those threads if you’re interested in checking them out. Again, if you’d like us to take a closer look at your setup please reach out to our customer support team and we’ll take it from there.
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Hi Kevin !
Today it is finally working.
Thank you!