How about developing a diagnostic of some kind that could be run from the Direcstream itself or from an attached device? It would be like having a technician in the field instead of asking users themselves to troubleshoot. I have to say that given the premium audio quality and price of this equipment it’s not my expectation that I should spend hours on my hands and knees booting, rebooting, installing firmware, re-installing firmware, rebooting, etc, etc. Reminds me of the Windows 3.1 days! I have spent too much time futzing with this card already. Also, if there are so many that have been rock solid for a long time then you might consider a recall on the ones that aren’t. Do you know their serial numbers? There might be a pattern in terms of production that explains why there are some flaky ones. I have a lot of goodwill for you guys having started with your DL3 DAC decades ago but my patience is beginning to wear thin. I don’t have the time to spend troubleshooting this amongst all the other stresses in my life. Listening to music is one of the ways I try to escape and unwind. Other people may enjoy hunting for the solutions but I’m just not in that headspace. I’d like the thing to work or it to be integrated into every system from the get go without the headaches.