Thanks for trying that.
I appreciate that you also used the Windows format as it is nearly foolproof.
After speaking to our Director of Engineering and tabulating cases where this has happened we can say that each case is a little different.
That is, not all customers who have updated the Bridge II to 3.6.2 have lost their artwork.
Those that have seem to have different causes for this.
One suggestion that seems to have worked well is to power cycle the entire network.
As well, have you only been having trouble with MQA files only or other files?
As I said before we do take this very seriously and want to get you back up and running.
Let me know if the power cycle is successful.
Thanks,
I do not think I could make myself understood. The DAC is playing the audio normally, only the information on the Directstream screen that is āfrozenā, after playing some songs (sometimes one, two or three) the screen no longer shows the art, the bar with the time of the song does not and the file format is also no longer changed.
Thank you for clearing that up and sorry or any miscommunication.
Does the DSD DAC freeze like this during MQA playback without the SD card inserted?
Thanks,
I tried and the problem persists Jeremy.
Even if SD is not inserted in Directstream once MQA appears on the display even if it replays a FLAC, it does not change anymore.
I emailed support to continue investigating the issue.
Thank you!
I had no cover art with the new version, even after a reboot but now switched off and on and now itās presentā¦Iāll check the next days for how longā¦
Iām having a similar issue to juniorbudel. Iām using JRiver to send audio via UPnP to the Bridge II. The first couple tracks work fine, then I lose cover art and the track timer on the bottom left of the screen reads 0:00 and does not update as the track progresses. I wouldnāt say itās āfrozenā but the time does not progress with the track being played. However, the track title, artist, album and the type of input (PCM or DoP) along with bitdepth and sample rate do update when changing songs. In the photo below, it was taken roughly half way through the track and yet you can see no artwork and the timestamp of the track is still at 0:00
I recycled power to the DS. Saw a couple album covers on the display, then it stopped for subsequent ones. The time counter is frozen at 0:00 as well, like others have been reporting.
My setup is Roon via Bridge II ethernet. All files were ripped to local NAS, not streamed from Tidal.
Iāve also had frequent problems where the remoteās forward, back, pause, and play controls stopped working with Roon. This was there before this release though.
Correct me if Iām wrong but pretty sure the DSD pops and ticks are a Redcloud issue and not a bridge issue. I get mild pop and tics on my DS senior that donāt bother me.
I get pops intermittently between tracks, and during songs. Its not just the one song. Its a documented issue, with a number of users on these forums experiencing it, that supposedly is being worked on with the Korean manufacturer of the Bridge II. Was just hoping it has been fixed.
I believe there is also a Red Cloud related pop issue.
Iāve been following this topic and I must say it does look like a very troublesome software release. Perhaps more so than any other. I havenāt attempted it, and wonāt.
