If you’ve never experienced QC problems with P S equipment then you don’t know how frustrating and down right annoying it is when you take delivery of a NEW product only to find that it is faulty.! Then there’s accessories that are missing (cables, remote control, white gloves, instruction manual, etc), that have been ticked and initialled on a sheet of paper by P S employee(s) as inspected and packed but they weren’t in the box … just the inspection sheets of paper ? SO WHY WAS THE SHEET TICKED AND INITIALLED THAT THE ACCESSORIES WERE PACKED?
Then there’s the inspection sheet of paper, marked as checked for quality/condition by a ‘few members of staff’ before the product gets boxed at the warehouse - only for me to discover on opening the box and removing the plastic bag (which were in perfect condition), that the amplifier front panel was so badly damaged it looked like it had been dragged across the warehouse floor by a truck and, if that in itself wasn’t bad enough, it was the wrong front panel fitted… Yet there were ticks on the paper which was also initialled that the condition of the amplifier had passed quality control. How could that possibly be so ?
BHK preamp volume knob insecurely attached. Transformer tightened down hard on a ribbon wire which shorted and this caused the micro-processer to fry components - as can be seen in the photo above the blue capacitor. I had to strip down my new BHK preamp and repair same… Believe me this takes the shine of owning a new BHK preamp!!
PWT arrived at my house DOA, 5 years later it still doesn’t work properly, even after several failed attempts… £3000 sterling, just a total waste of my money!!
There is more than this but it is pointless listing it all down because it only pisses me off and pisses off members who read this and think I am complaining for no-reason, but they haven’t experienced what it’s like to be in a situation where you spend many ‘thousands and thousands’… And others that aren’t in the same situation only see it from the outside and think it’s just a pointless moan-fest, then criticize the likes of ‘Brodric and I’ as pains in the butt.
Malcontents… P S Audio Misanthropes… But everything I’ve put to print is fact…! Why shouldn’t we air our grievances when a new forum member asks a question about their new PSA product that doesn’t function properly and/or has poor quality control.
I’ve spent in excess of £55K sterling (PSA costs much more in the UK). I shake my head when I read on the forum how some members get upset with PSA when they can’t update their firmware, well, that is nothing to the grief of buying a brand-new product and living 4,500 miles from the factory and going through all the hassles entailed…!!
Then there’s the old pony that’s trotted out of how I am in the 1% category: And that P S are aware of my problems/issues and they apologise unreservedly, and how it’s been addressed at assembly, etc. then the next product I buy which was the BHK250 and it arrived with BHK300 front panel !! Make no wonder I get pissed off!! DSCF4253|666x500